Welcome to Shenzhen Chanson Intelligent Technology Co.,Ltd!  Specialized Manufacturer of Smart Automatic Folding Electric Scooters !!!

语言 : 中文简体 / ENGLISH

SERVICE

Your current location:Home>SERVICE > FAQ >

FAQ
FAQ
 Q: Do you ship internationally? 
A: Yes, we ship worldwide! We would love to expand the reach of Chanson AK-1 to more places so international backers are welcome.
Q: What is the warranty on Chanson AK-1?
A: We use high quality components on the Chanson AK-1. We offer an extended one (1) year limited warranty on all Chanson AK-1 purchases on all parts for normal wear.
Q: How much does the Chanson AK-1 weigh?
A: The Chanson AK-1 weighs 50 lbs (28 kg) with any of the two batteries installed.
Q: What is the weight capacity of the Chanson AK-1
A: Our current model has the weight capacity of 350 lbs (150kg).
Q: How fast does the Chanson AK-1 go?
A: The Chanson AK-1 top speed is capped at 26mph (42 km/h) for safety reasons.
Q: Can the Chanson AK-1 climb hills?
A: Absolutely. The Chanson AK-1 can climb hills of up to 20 degrees with no fuss.
Q: How is the Chanson AK-1 activated?
A: Chanson AK-1 will come with a key paired to it. Start and Shut down remotely, control all features such as headlights, stereo and USB port. Chanson AK-1 has an independent security chip improving its anti-theft index.
Q: How far can the Chanson AK-1 travel on a single charge?
A: It has a range of up to 19 miles (30 km) for the Standard Battery and 31 miles (50km) for the Extended Batter on a single batter charge.
Q: What powers the Chanson AK-1?
A: Chanson AK-1 is powered by two stand-alone 350W/700W brushless gearless powerful motors.
Q: How do you recharge the Chanson AK-1?
A: It uses a charger that plugs into any standard 110-250VAC wall outlet.
Q: How long does it take to fully charge the battery?
A: It takes approximately 4 hours to fully recharge the Standard Battery and 5.5 hours to fully recharge the Extended Battery.
Q: Will the charger work in my country, and internationally?
A: Yes. The charger have an operating range of 110-250VAC, 50/60Hz, and covers most countries.
Q: How long will the batteries last?
A: Both the Standard and the Extended Batteries will last over 2000 recharging cycles.
Q: Do I need a special license to operate the Chanson AK-1?
A: The Chanson AK-1 is an “Electric Personal Assistive Mobility Device” and each country, state and city has its own laws and restrictions. Please review your local motor vehicle rules and laws.
Q: Can children ride the Chanson AK-1?
A: Yes but the minimum recommended age of users is 8 years.
Q: Does the Chanson AK-1 come in different colors?
A: The Chanson AK-1 is offered in three standard colors – Black, Gray and Red. You can take advantage of our special IndieGoGo Only Offer – Select a custom color on your Chanson AK-1. You can fully customize your Chanson AK-1 with any color of your choice!
Q: How does my smartphone connect and work with my Chanson AK-1?
A: Bluetooth 4.0 compatible devices will pair easily with the Chanson AK-1 allowing for seamless connectivity and usage of the Hi-Fi Bluetooth Speaker. When turned on, the BT module of Chanson AK-1 is configured to stay in Pairing Mode, so you can easily find and pair it to your smartphone.
Q: Do I have to assemble my Chanson AK-1 when I receive it?
A: No, there is no assembly required. After you unpack the product and fully charge the batteries, you insert the batteries, turn the power on and enjoy your ride!